Refund & Cancellation Policy

• Cancel 48 hours or more before your booked slot and you'll receive a full refund of any amount paid online.
• Cancellations made less than 48 hours before your slot, and no-shows, are not eligible for a refund.
• Arriving late may shorten your slot and does not qualify for a refund for the unused time.

To cancel or change a booking, contact us with your name, booking date and time by WhatsApp or email at hello@genzarcade.com. The cancellation time is when we receive your message.

Eligible refunds for online payments are returned to your original payment method through PayFast. Refunds are typically completed within 7–10 business days, depending on your bank or wallet provider.

If we ever need to cancel or reschedule your booking (for example, due to maintenance or an unforeseen closure), you can choose a full refund of any amount paid online, or move your booking to another available slot at no extra charge.

If you booked without paying online and plan to pay at the café, there is nothing to refund — simply let us know if your plans change so we can free up the slot for others.

Need help with a cancellation or refund? Reach us at hello@genzarcade.com or on WhatsApp. We're open 12 PM – 12 AM (Mon–Fri) · 12 PM – 2 AM (Sat & Sun).