Service Policy
Last updated: 1 September 2026
GenZ Arcade Café provides in-person entertainment and café services at our venue. As we deliver an experience on-site rather than shipping physical goods, this policy explains how our services are booked and delivered.
Nature of our service
We offer on-premise gaming and café experiences — the Immersive Cockpit, SIM Racing, RC racing, light gun, semi-private PS5 & Xbox pods, arcade and social games, and food & drinks. These are enjoyed at our venue and are not products that are shipped or delivered to an address.
Booking & confirmation
- When you book online, your request is recorded and our team confirms availability — usually by WhatsApp or phone.
- If you pay online through PayFast, your slot is reserved for the date and time you selected.
- You can also walk in and book at the café, subject to availability.
How the service is delivered
- Services are delivered in person at our venue: Com-3 Tower, Block 6, Clifton, Karachi.
- Please arrive at your booked date and time. Your booking is valid for the specific slot reserved.
- We are open 12 PM – 12 AM (Mon–Fri) · 12 PM – 2 AM (Sat & Sun).
No physical shipping
Because our services are experienced on-site, nothing is shipped or couriered. There are no delivery charges or shipping timelines. Any optional physical items (such as a gift voucher) are arranged directly with you at the café.
Cancellations & refunds
If your plans change, please see our Refund & Cancellation Policy.
Contact us
Questions about a booking or your visit? Reach us at hello@genzarcade.com, on WhatsApp, or at our venue.